Aims & Objectives
Continuously work with a person centred approach.
We have a commitment to quality
One of the fundamental standards for our company is to provide safe and reliable care and support and engage individuals in their local community.
Ensuring we always listen to and promote individual’s choices.
Always working towards promoting independence to the best of each individual’s own ability.
One of our company objectives is to set realistic and achievable outcomes for all individuals attending our service.
Our company ensures that all staff are trained to the highest standard, all of our staff members will have a qualification to the level of a Diploma Level 3 in Health and Social Care.
All staff will undergo a enhanced DBS check before commencing work with Your Choice.
Your Choice Devon will follow these values and always achieve these objectives:
To meet the assessed needs of each individual, based on systematic and ongoing planning of care for each individual, made in conjunction with care managers and other health care professionals.
To promote the independence of individuals through the provision of a professional, reliable and consistent care service.
To deliver a service of the highest standard that will improve and sustain the overall quality of life of the individuals that attend our service.
To ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion while respecting each individuals’ right to independence, privacy, dignity, fulfilment, and the rights to make informed choices and to take risks.
To ensure that individuals needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status and disabilities or impairments.
To ensure that the care service in whole is delivered in accordance with agreed purchasing contracts or individual care agreements.
To manage and implement a formal programme of staff planning, selection, recruitment, training, retention and personal development to enable the care needs of the individuals to be met.
To manage the care service efficiently and effectively to make best use of resources and to maximise value for money for the individuals that attend our service.
To ensure that all staff receive the necessary training and personal development to perform their jobs in the most effective manner.
To match the nominated care/support worker as closely as possible with the individual, and to respect the need to change the care/support in the event of subsequent non-compatibility.
To undertake a risk assessment of environmental and ergonomic health & safety hazards within the homes of each new individual, and to ensure that areas of concern are duly reported to the purchaser / individual. Such risk assessments will take into account the right of the individual to take risks.
To ensure that all individuals receive written information on the organisation’s policy and procedure for handling complaints, comments and compliments, and how to use them.