COMMENTS & COMPLAINTS
YourChoice Devon Ltd has a full complaints a compliments policy for receiving compliments and managing and investigating complaints made by the individuals that attend our service, carers or other persons. A copy of that can be requested at any time and a copy is included in the service user’s pack given to each individual. It provides information on the right to refer a complaint to the Care Quality Commission (CQC) and to commissioning authorities.
YourChoice Devon Ltd welcomes all forms of feedback including:
Compliments – positive input regarding aspects of the care service.
Comments – still positive, but providing possible scope for improvement.
Concerns – feedback where action may be required to address an existing or emerging problem.
Complaints – concerns on the part of the individual, requiring formal action.
It is overriding objective of Your Choice Devon Ltd, as a learning organisation, to strive to ensure that compliments outweigh complaint. YourChoice Devon Ltd welcomes any suggestions to further improve its services.
If an individual has a reason to complain, he/she should in the first instance speak to the staff team member on duty. If an individual feels that his/her complaint has not been resolved to his/her satisfaction, they can make a written compliant as explained in the policy to:
The Registered Manager
YourChoice Devon Ltd
16 Eastern Road
You can at any time, write to the Care Quality Commission at:
Care Quality Commission
Newcastle upon Tyne