COMMENTS & COMPLAINTS

YourChoice Devon Ltd has a full complaints a compliments policy for receiving compliments and managing and investigating complaints made by the individuals that attend our service, carers or other persons. A copy of that can be requested at any time and a copy is included in the service user’s pack given to each individual. It provides information on the right to refer a complaint to the Care Quality Commission (CQC) and to commissioning authorities.

YourChoice Devon Ltd welcomes all forms of feedback including:

  • Compliments – positive input regarding aspects of the care service.

  • Comments – still positive, but providing possible scope for improvement.

  • Concerns – feedback where action may be required to address an existing or emerging problem.

  • Complaints – concerns on the part of the individual, requiring formal action.

It is overriding objective of Your Choice Devon Ltd, as a learning organisation, to strive to ensure that compliments outweigh complaint. YourChoice Devon Ltd welcomes any suggestions to further improve its services.

Complaints
If an individual has a reason to complain, he/she should in the first instance speak to the staff team member on duty. If an individual feels that his/her complaint has not been resolved to his/her satisfaction, they can make a written compliant as explained in the policy to:

The Registered Manager
YourChoice Devon Ltd
16 Eastern Road
Ashburton
Devon 
TQ13 7AR

You can at any time, write to the Care Quality Commission at:

Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA

Email Address: enquiries@cqc.org.uk
Telephone Number:  03000 616161 

CQC Registered

Your Choice Devon Ltd

Inspection Date: 15th May 2019 and report was published on 12th June 2019.

CQC website www.cqc.org.uk​

Link on CQC website to us is: https://www.cqc.org.uk/location/1-5380051146